Refund policy

English version below

7. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS - GOOD PURCHASE

7.1. In the case of multiple Goods, by such being understood those ordered by the Customer through a single order but delivered separately, the term referred to in paragraph 7.1. it will run from the day on which the Customer (or a third party other than the carrier or courier possibly appointed by the Customer), will receive the last Good.

7.2. The right of withdrawal is excluded in the following cases:

tailor-made or clearly personalized products;
products that are likely to deteriorate or expire rapidly;
in general, in all other cases provided for by art. 59 of the Consumer Code, or which are completely outside the scope of the same pursuant to art. 47 of the Consumer Code.

Any limitations to the right of withdrawal may be highlighted in the Order form being completed by the Customer.

7.3. The Seller will notify the Customer within 5 (five) working days of receipt of the Goods subject to the withdrawal, by e-mail, the acceptance of the return of the Goods or the presence of any anomalies with respect to these general conditions of sale.

7.4. The Seller, where the right of withdrawal has been exercised in compliance with these conditions and within the established terms, will refund within the terms and in the manner indicated in paragraph 8.

7.5. In the event that the methods and terms for withdrawal are not respected, the Customer will not be entitled to any refund.

7.6. If you have purchased a coupon or voucher, the customer has the right to exercise the right of withdrawal within 14 (fourteen) calendar days from the day of receipt of the order confirmation email.

7.7. Unless the Seller has offered to collect the goods himself, the Customer is required to return the Goods without undue delay, and in any case within 14 (fourteen) calendar days from the date on which he communicated to the Seller and, if applicable , to the Company, the decision to withdraw from the contract. This deadline is considered respected if the Customer sends the goods back before the 14-day deadline has expired.

The cost of returning the asset is always charged to the customer.

7.8. In accordance with the provisions of art. 58 of Legislative Decree 6/9/2005, n. 206 (Consumer Code), without prejudice to the provisions regarding consumer credit agreements, if the Customer exercises his right of withdrawal, any ancillary contracts are terminated by law, without costs for the Customer, except for those provided from art. 56, co. 2, and 57 of the Consumer Code.

8. METHOD OF REFUND

8.1. The Seller will refund all payments received from the Customer (including any delivery costs) as quickly as possible and in any case no later than 14 (fourteen) calendar days from the date on which the Seller became aware of the exercise. of the Customer's right of withdrawal, using the same payment method used by the Customer for the initial transaction.

If the Customer has expressly chosen a different and more expensive type of delivery than the least expensive type offered by the Seller and / or in the Platform as a standard delivery method, no reimbursement of the higher additional costs due to the different type of delivery will be due.

8.2. In case of non-execution of the order by the Seller, the latter will refund all payments received from the Customer in the shortest possible time, and in any case no later than 14 (fourteen) calendar days from the date on which the Seller has manifested to the Customer the non-availability of the Good or has received the Customer's refusal to supply a Good with equivalent characteristics and value in replacement of the unavailable one.

8.3. Pursuant to art. 56, co. 3, of the Consumer Code, the Seller may refrain from making the reimbursement referred to in this article until he has received the return of the Goods, or until the Customer has demonstrated that he has returned the Goods to the Seller, to depending on which situation occurs first.

7. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS - GOOD PURCHASE

7.1. In the case of multiple Goods, these being understood to be those ordered by the Customer through a single order but delivered separately, the term referred to in paragraph 7.1. it will run from the day on which the Customer (or a third party other than the carrier or courier possibly appointed by the Customer), will receive the last Good.

7.2. The right of withdrawal is excluded in the following cases:

tailor-made or clearly personalized products;
products that are likely to deteriorate or expire rapidly;
in general, in all other cases provided for by art. 59 of the Consumer Code, or which are completely outside the scope of the same pursuant to art. 47 of the Consumer Code.
Any limitations to the right of withdrawal may be highlighted in the Order form being completed by the Customer.

7.3. The Seller will notify the Customer within 5 (five) working days of receipt of the Goods subject to withdrawal, by e-mail, the acceptance of the return of the Goods or the presence of any anomalies with respect to these general conditions of sale.

7.5. In the event that the methods and terms for withdrawal are not respected, the Customer will not be entitled to any refund.

7.6. If you have purchased a coupon or purchase voucher, the customer has the right to exercise the right of withdrawal within 14 (fourteen) calendar days from the day of receipt of the order confirmation email.

7.7. Unless the Seller has offered to collect the goods himself, the Customer is required to return the Goods without undue delay, and in any case within 14 (fourteen) calendar days from the date on which he communicated to the Seller and, if applicable, to the Company, the decision to withdraw from the contract. This deadline is considered respected if the Customer sends back the goods before the 14-day deadline has expired.

The cost of returning the asset is always charged to the customer.

8. METHOD OF REFUND

8.1. The Seller will refund all payments received from the Customer (including any delivery costs) as quickly as possible and in any case no later than 14 (fourteen) calendar days from the date on which the Seller became aware of the exercise. of the Customer's right of withdrawal, using the same payment method used by the Customer for the initial transaction.

If the Customer has expressly chosen a different and more expensive type of delivery from the least expensive type offered by the Seller and / or in the Platform as the standard delivery method, no reimbursement of the higher additional costs due to the different type of delivery will well two.

8.2. In case of non-execution of the order by the Seller, the latter will refund all payments received from the Customer in the shortest possible time, and in any case no later than 14 (fourteen) calendar days from the date on which the Seller has manifested to the Customer the non-availability of the Good or has received the Customer's refusal to supply a Good with equivalent characteristics and value in replacement of the unavailable one.

8.3. Pursuant to art. 56, co. 3, of the Consumer Code, the Seller may refrain from making the reimbursement referred to in this article until he has received the return of the Goods, or until the Customer has demonstrated to him that he has returned the Goods to the Seller, to depending on which situation occurs first.